Frequently Asked Questions

General

Shipping and Delivery

Returns
  • Can I still return a product if the website is unavailable?
    Yes, we will continue accepting returns in accordance with our return policy. The last day we will be accepting returns and issuing refunds is May 22, 2020.
    1. On the packing slip, indicate the Return Reason code for the item(s) you wish you return.
    2. Pack the item(s) securely in the original product packaging and include a copy of the packing slip in the return package.
    3. Remove all extra labels from the outside of the package and affix the pre-paid, pre-addressed shipping label from the bottom of the packing slip onto the return package.
    4. Drop off the return package at any U.S. post office or arrange for pickup.
    Your return shipment will be assessed in our fulfillment center. Once your return is approved, you will receive a refund, less the return processing fee, for all items returned in good condition. Any items returned that do not meet the above conditions will be returned to you at your expense upon request. Please contact customer service.
    Shipping fees are non-refundable. The return processing fee will automatically be deducted from the refund amount. Return shipments are at the risk of the buyer.
  • Can I return my order or part of my order?
    You can easily return any unwanted items by using the prepaid return label provided with your order. Returns must meet the following conditions:
    1. Item(s) must be returned within 30 days of purchase.
    2. A Packing Slip with completed Returns section must be included with your return for it to be processed.
    3. Item(s) must be in the original product packaging and both product and packing must be in original condition.
    4. All original (price) tickets and labels must be attached to the item(s).
    5. Item(s) must be complete, unused, unworn and undamaged.
    A $7.95 return processing fee will automatically be deducted from the refund amount. Please note, items purchased online at TheAthletesFoot.com CANNOT be returned to any of our Store locations.
  • How do I return a product?
    1. On the packing slip, indicate the Return Reason code for the item(s) you wish you return.
    2. Pack the item(s) securely in the original product packaging and include a copy of the packing slip in the return package.
    3. Remove all extra labels from the outside of the package and affix the pre-paid, pre-addressed shipping label from the bottom of the packing slip onto the return package.
    4. Drop off the return package at any U.S. post office or arrange for pickup.
    Your return shipment will be assessed in our fulfillment center. Once your return is approved, you will receive a refund, less the return processing fee, for all items returned in good condition. Any items returned that do not meet the above conditions will be returned to you at your expense upon request. Please contact customer service.
    Shipping fees are non-refundable. The return processing fee will automatically be deducted from the refund amount. Return shipments are at the risk of the buyer.
  • Can I return an item I bought online to a The Athlete’s Foot retail store?
    No. TheAthletesFoot.com is operated separately from The Athlete’s Foot retail locations so products purchased through the website may only be returned or exchanged following the online return policies and not at retail locations.
  • If I buy an item at a retail location, can I return it to TheAthletesFoot.com
    No. TheAthletesFoot.com is operated separately from The Athlete’s Foot retail locations so products purchased at a retail location may only be returned to a retail location.
  • Are any items non-returnable?
    Yes, we do not accept returns of used or worn items. Please read our complete Returns Policy for more details.
  • How quickly will I get the money back from my return?
    Your return shipment will be assessed in our fulfillment center. If this has been approved, then the amount to be received will normally be deposited within 10 working days, but no later than 30 days on the original form of payment used when placing the order. It may take two billing cycles for the transaction to appear on your paper statements.

My Account
  • How can I log in?
    You can log in with the combination e-mail address and password. To log in with your e-mail address, you must have previously created an account. If you have not created an account before, you can create one at any time by registering and providing a password.
  • Why can’t I log in?
    Pay attention to uppercase and lowercase letters when entering your password. Is the Caps Lock key not turned on? If you still cannot log in, go to 'Forgot password' and request a new password.
  • I forgot my password. What now?
    You can go to 'Log in' and click on 'Forgot password'. Enter your e-mail address and receive a new password.
  • How do I change my account information?
    If you log in under 'Log in', you can change your details or add information under 'My Account'.
  • I want to delete my account.
    To delete your account, you can send an e-mail from your registered email address with your request to TAF_customerservice@theathletesfoot.com and we will delete your account.

Privacy, Security and Website Info
  • What is done with my personal data?
    If you have registered for The Athlete's Foot NEWS, placed an online order or have participated in a promotion, your personal data will be used to continue to contact you. The data is not shared with other parties and is not used for other purposes.
  • Is my online payment safe?
    The Athlete's Foot has taken the necessary measures to prevent the loss or misuse of your personal data. This also applies to your payment details and your credit card. The transactions that are carried out on the web shop are secured by Payment Service Provider Adyen. Adyen is a secure payment system that collects your financial data in a secure way and passes them on to the banking institution that carries out the financial transaction. As a result, your bank and payment data are not stored by The Athlete's Foot, but only in the secure environment of Adyen. This means we offer the strongest protection available for your secure data.
  • What is SSL?
    TheAthletesFoot.com uses SSL to secure all data on the entire web shop (contact details, order details, payment details). SSL (Secure Sockets Layer) is an encrypted connection that protects communication over the internet.
  • How do I know that my information is secure?
    You can check in various ways whether you are in a secured zone. All browsers with SSL compatibility show a symbol when working in secure mode. The SSL symbol is a small lock icon, usually near the URL bar or bottom right of the browser. Moreover, in a secure zone the beginning changes the URL from "http" to "https", this means that the SSL protocol is used for communication with the server.

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